enterprise user claims and disputes

Elite users need world-class solutions since disputes with other phone companies and trading partners can reach millions of dollars. The major phone companies maintain vast legal resources bent on rejecting disputes. Elite users have responded by keeping staff to interpret complex tariffs and service agreements and scan bills for errors. These are expensive to maintain. And even when they find an error, what happens when the provider rejects your dispute? TelLAWCom Labs levels the playing field in disputes. Whether tariff, service agreement, or contract, our staff works as a synergistic team with yours to identify and substantiate errors quickly and provide the muscle needed for a fast refund.

ASSET PROTECTION AND DISASTER RECOVERY

Since 1986 we have written Disaster Recovery Plans for Airline, Finance, Manufacturing, Telecom, and Government organizations. A few highlights:

• A municipal client faced the unthinkable when their City Hall burned to the ground! Their emergency calls were quickly redirected using a system we designed for them.

• We designed a system allowing the call center manager for the largest Airline in the world to redirect hundreds of lines at a time to an alternate call center from his living room.

• We performed a Network Vulnerability Analysis for a $76 billion financial services client with building 1 1/2 times the size of the Pentagon.

• We provided Expert Witness support to another major airline after a contractor cut their main fiber cable and grounded 237 flights all day.

• Another client tried twice to have their Disaster Recovery Plan approved by the Department of Homeland Security only to be shot down each time. The third time they retained us and the revised plan sailed right through DHS approval.

buried FACILITY DAMAGE CLAIMS

It happens 300 times a day in the United States and each time organizations experience untold financial loss. The dreaded cable or fiber cut due to construction activity is even more acute today when everything for your business is in the cloud. If you have been impacted by a cable, fiber optic, or other facility accident you may be entitled to recover losses for lost sales, overtime, regulatory fines, and more. Consider the impact on your information-dependent organization in the eyes of suppliers, partners, banks, regulators, and credit agencies each time these accidents happen. In addition, pipeline, gas, electric and other utilities are also often affected. Beyond physical damage, facility owners and users alike may endure contamination, product loss, negative press, regulatory exposure and higher insurance rates. Now you can do something about it. Don’t take disruption of your business lightly, send a message to negligent operators and repeat offenders.

ADVISORS TO THE BOARD OF DIRECTORS

Businesses of all sizes and types often require executive stewardship from seasoned professionals who have “been there and done that.” We can offer advice that can save you money now and make more of it later. Besides Mr. Wrobel, other past Board Members and Advisors for our Companies have included such persons as:

• The founder of Qwest

• Director of the U.S. Mint

• Chief of Staff to the Chairman of the Texas Public Utility Commission

• President of Fidelity Telecommunications

• A former General from the Air Force Communications Command

  When the need arises in your organization for first rate executive guidance from trusted Board-level Advisors we hope you will call on us.

TELECOM COMPANY DISPUTE RESOLUTION

In today’s world an error in the computer room can cost millions. Billing errors from wholesale telecom suppliers like AT&T to smaller companies drive up your costs and trading partners don’t honor contracts. Your Call Detail Record, CABS and Reciprocal Compensation bills for calls are ignored by small trading partners and elicit laughter from large ones. Regulators and taxing authorities demand endless reports and filings and often levy incorrect bills, to say nothing of audits. To top it off, the industry is re-monopolizing and the big carriers are more difficult than ever to settle claims and disputes.

Help is on the way. Since 2004 we have assisted our clients in telco-to-telco disputes ranging from $30,000 to $200 million. We have experience from almost 100 cases in dealing with Access Charge Disputes, Audits, Wholesale Billing Overcharges, Carrier Access Billing (CABS), Call Detail Record Anomalies (CDR), CLEC claims, Fraud Investigation, Liquidated Damage (PM) Claims, Regulatory Complaints, and more.

patents and INTELLECTUAL PROPERTY

Ideas are the most important things to protect in today’s competitive markets. With so many channels to monitor, tracing ownership of a design, brand name, or invention often requires someone conversant in the technology. If your idea has been infringed upon, we will help coordinate your legal team to negotiate the best possible licensing and settlement agreements.

guest speaker or keynote

Mr. Wrobel has lectured in all 50 U.S. states, and world wide in such locations as Santiago Chile, Tel Aviv Israel and Beijing China. He is an entertaining, enthralling and motivational speaker on a variety of topics who enjoys an audience.